Privacy Policy - Thuiseco

At Thuiseco, we are dedicated to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and secure your information when you visit our website (thuiseco.nl), request a quote, or engage our insulation glass services. We comply with the General Data Protection Regulation (GDPR), the Dutch Algemene Verordening Gegevensbescherming (AVG), and other applicable privacy laws.

1. Who We Are

Thuiseco
Address: Limbrichterweg 39, 6135 GD Sittard, Limburg, Netherlands
Email: info@thuiseco.nl
Phone: +31 630936640
WhatsApp: +31 630936640
Chamber of Commerce Number: 87968975
VAT Number: NL004514468B57
Privacy Contact Person: Privacy Officer

We are the data controller responsible for processing your personal data.

2. What Data We Collect

We collect personal data you voluntarily provide or that we obtain through your use of our website and services, including:

Contact Information: Name, email address, phone number, and postal address when you submit a contact form, request a quote, or book a consultation.
Service-Related Data: Property details (e.g., window measurements or energy requirements) provided for quotes or installation services.
Technical Data: IP address, browser type, device information, and usage data (e.g., pages visited) collected via cookies or analytics tools like Google Analytics.
Marketing Preferences: Information about your consent to receive newsletters or promotional offers.

We do not collect sensitive data (e.g., health or financial information) unless strictly necessary for service delivery and with your explicit consent.

3. How We Collect Your Data

We collect data through:

Forms: Contact or quote request forms on thuiseco.nl.
Cookies and Tracking: Cookies are used for analytics and to enhance your experience. Essential cookies are always active; non-essential cookies (e.g., marketing) require your consent. See our Cookie Policy (#) for details.
Third-Party Services: Tools like Google Analytics or email platforms (e.g., Mailchimp) may collect data on our behalf, as described below.
WhatsApp: If you contact us via WhatsApp (+31 630936640), we collect the provided information to respond to your inquiry.

4. How We Use Your Data

We process your data for the following purposes:

Service Delivery: To provide quotes, schedule installations, and deliver insulation glass services.
Communication: To respond to inquiries, send confirmations, or provide project updates via email, phone, or WhatsApp.
Website Improvement: To analyze site usage and optimize user experience via analytics tools.
Marketing: To send newsletters or offers, only with your explicit consent.
Legal Compliance: To meet obligations under GDPR, AVG, or other laws, such as processing ISDE subsidy applications.

We process data only where we have a legal basis, such as your consent, a contract (e.g., for services), or a legal obligation.

5. Third-Party Sharing

We may share your data with:

Service Providers: Partners handling website hosting, email services (e.g., Mailchimp), or analytics (e.g., Google Analytics), bound by contracts to protect your data.
Installation Partners: Certified specialists who need your contact or property details to perform installations.
Government Bodies: For ISDE subsidy applications or legal requirements, where applicable (e.g., Dutch Tax Authority using VAT number NL004514468B57).

We do not sell, rent, or share your data for commercial purposes. Data shared with third parties is limited to what is necessary, and we ensure GDPR compliance.

6. International Data Transfers

If data is transferred outside the EU (e.g., to a US-based analytics provider), we ensure compliance with GDPR through Standard Contractual Clauses or adequacy decisions.

7. How We Protect Your Data

We implement industry-standard security measures, including:

SSL encryption for data transmission.
Secure storage with access restricted to authorized personnel.
Regular backups to prevent data loss.

Third-party providers are required to maintain equivalent security standards.

8. Your Rights

Under GDPR, you have the following rights:

Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete data.
Deletion: Request removal of your data (subject to legal retention requirements).
Restriction: Limit how we process your data.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing for marketing or other purposes.
Withdraw Consent: Revoke consent at any time (e.g., for newsletters).

To exercise these rights, contact us at info@thuiseco.nl or +31 630936640. We will respond within 30 days. If unsatisfied, you can contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Data Retention

We retain data only as long as necessary:

Contact or quote data: Up to 2 years after your last interaction, unless required for legal purposes (e.g., tax records linked to VAT number NL004514468B57).
Analytics data: Anonymized and retained for up to 26 months (Google Analytics default).
Marketing data: Until you withdraw consent.

Data is securely deleted after the retention period.

10. Cookies and Tracking

Our website uses cookies to improve functionality and analyze performance. You can manage preferences via our cookie banner. For details, see our Cookie Policy (#).

11. Third-Party Links

Our website may include links to external sites (e.g., ISDE subsidy portals). We are not responsible for their privacy practices. Please review their policies before sharing data.

12. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The latest version will be posted here, with the “Last Updated” date revised. Significant changes will be communicated via email (info@thuiseco.nl).

13. Contact Us

For questions or to exercise your rights, contact:
Thuiseco Privacy Officer
Email: info@thuiseco.nl
Phone: +31 630936640
WhatsApp: +31 630936640
Address: Limbrichterweg 39, 6135 GD Sittard, Limburg, Netherlands
Chamber of Commerce Number: 87968975
VAT Number: NL004514468B57